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Expertise in
operational
excellence

We are an insurance consultancy which has a proven track record in working with insurers to deliver services in line with their business strategy. 
We can support all stages from planning and design through to implementation and business as usual.

Treating Customers Fairly

TCF is a key regulatory requirement particularly for insurers writing personal lines business. We can check compliance, recommend change and deliver training where needed through:

  • Complaints root cause analysis
  • TCF surveys and audits
  • Process reviews

Operational review

Looking at existing working practices, staff and systems:

  • Working with insurers to explore what might work better for their business with a review followed by specific recommendations in an agreed format
  • With increased regulatory we requirements we can help manage the pre-regulatory preparation and implement post review change and remedial work

Operational support

Through change, rollout and business as usual phases:

  • Project management with application of Prince II methodologies
  • Enhance workflow with system support including workflow management tools, integrated telecom services, such as tagged call recording, auto transcription of calls and secure payment facilities
  • Service monitoring and Key Performance Indicator (KPI) reporting

New business start-up

These can operate on a standalone or turnkey basis. We have worked with insurers and service providers during these critical phases and can help through:

  • Support to define the ideal target operating model (TOM), draft a governance framework, define controls and procedures and implement a working solution such as in-source, outsource and recruitment as defined within the TOM

 

Independent claims review

Peer review is good business practice, but we are able to offer a much wider service. We can:

  • Review of the entire claims process including peer review as required by the Lloyd’s Claims management Principles and Minimum Standards
  • Business planning and internal service monitoring
  • Training and development programmes

Saving you money: Reducing the financial impact of Solvency II through static claims and reserve reviews

All insurers including syndicates and companies are required to have sufficient capital to retain solvency margins. Solvency II is increasing the regulatory load on these (re)insurers and excessive reserves will increase the capital load.

Through targeted projects we have already helped insurers to release reserves which are no longer required and thereby directly provided positive impact to the balance sheet.


Loss fund reconciliation

Many delegated authority arrangements require the insurers to put loss funds in place to ensure that funds are available to pay claims quickly. In a subscription market it is often easy for funds to become blurred across multiple contracts and years of account.

On different years there may be alternative capital supporting the account and insurers have an obligation to their capital providers to recover funds that are no longer required. We can help unravel this and recover due funds. 


Other useful websites
There are many websites which you may find interesting whether you are a new or existing insurer, broker or currently considering entering the UK insurance market.

We have listed some sites here which you might find useful.

Argent - Linkedin

Please contact us by Email

T: +44 (0) 1268 777613

M: +44 (0) 7887 726067

Suite 10/11a, Philpot House, Station Road, Rayleigh, Essex, SS6 7HH